Mosaic Life Care

Mosaic Life Care is an organisation that is committed to empowering the disadvantaged and helping those who need a hand.  As family violence, relationship breakdown and mental health challenges continue to escalate in our communities nation-wide, the not-for-profit community has a unique opportunity to step up and break the cycle of generational poverty and family breakdown.  Mosaic Life Care was established because of the increasing need for services in the ACT region. 

Mosaic Life Care has chosen to launch with the COACH program because it is a trusted, proven, research validated program offering something that is both unique and necessary.  We believe that COACH has the potential to transform communities in the ACT by working with individuals and families like it has all over Australia. 

Mosaic Life Care has the financial and volunteer support of Mosaic Baptist Church.  The seed funding from Mosaic Baptist Church will guarantee Mosaic Life Care can establish itself as a vital service provider for the next five years.

Services & Programs

Beneficiaries

We exist to provide benevolent relief to people in need, specifically those people in need due to poverty, physical and/or mental illness, emotional distress, social difficulties or other forms of hardship. 

Our services are offered to anyone who meet the criteria for each service without prejudice to age, disability, race, sex, intersex status, gender identity or sexual orientation.

Services

We will endeavour to provide any number of the following services in pursuit of our mission.

Service	Description
Practical Support	Provide resources and services such as finance and food
Counselling	Provide counselling and related services to those in need regarding mental health, financial counselling etc.
Life Skills Training and Education	To assist in breaking the cycle of poverty, distress and trauma.
Capacity Building	To support the strengthening of relationships, families and communities.
Benevolence	Provide for genuine need within the community as need arises.
Referral	Provide referral services to people in need of relief, where appropriate and where the Company cannot meet such needs.
Volunteer Opportunities	Act as a facilitator between those in need and those who would like to donate to or serve those in need.

Programs

COACH

Mosaic Life Care has identified COACH as the program it will provide as we partner with the COACH Network.  COACH Community Mentoring has a strong track record of empowering families and young people who are disadvantaged. Since COACH began in 2004, hundreds of lives have been impacted, and people have found the resilience and hope they need to flourish.

The COACH program has been evaluated twice by Monash University. These evaluations have found that the program improves the health and wellbeing of families, with ongoing evaluation and monitoring embedded into the program methodology.

Current Outcomes for participants after 12 months of COACH mentoring Australia wide:

• 86% graduates achieve a significant life goal (e.g. employment or training)
• 22% increase in participant’s resilience
• 57% participants enter some form of deeper social connection

Partnerships

COACH Network: Mosaic Life Care has entered into a formal licensing agreement with the COACH Network to act as a formal point of contact for our region in the ACT.  COACH is a trusted, proven, research-validated program offering something that is both unique and necessary and we see no reason why COACH will not provide similar results in this region as it has across Australia. 

Mosaic Life Care will also build strong relationships with other not-for-profit organisations in our region and will work together to accomplish our mission. 

Marketing Plan

Market Analysis:

As family violence, relationship breakdown and mental health challenges continue to escalate in our community, there is an opportunity for benevolent organisations to step up and break the cycle of generational poverty, unemployment, poor mental health outcomes and family breakdown.

Mosaic Life Care seeks to work with existing not-for-profit organisations to compliment the valuable work already being done and to avoid duplication of services. 

We have identified two other mentoring programs that provide similar services to COACH.  Kids Hope (mentoring for primary aged children) and CAP (Christians Against Poverty – mentoring for people in debt).  Both of these programs are much narrower in focus than COACH and are not widely accessed in our region.  We believe that the need is so great in our community that additional services are necessary.

Referrals:

Mosaic Life Care will rely upon referrals from other organisations in our region in order to access initial referrals.  This will include other not-for-profits, local health services, GP services and local churches. Once the service becomes known we expect an increase in self referrals and word of mouth referrals.

Marketing activities:

Mosaic Life Care staff will make personal contact with every potential referring agency in order to develop a working relationship.  Program materials such as flyers, brochures and posters along with clear referral guidelines will be made available. 

Mosaic Life Care will also initiate a community consultation with all major stakeholders including government, police, schools, other not-for-profits etc around the major needs of the region we service and how Mosaic Life Care can play a part in filling the gaps. 

Impact Plan

Evaluation of Program

It is our hope that we would create social change.  By changing the lives of individuals and families with whom we work we will create change in our communities.  We also believe that measuring our impact is vital in order to measure our effectiveness which will lead to improved outcomes.  Reporting on effectiveness is also good practice and will help assist in securing future funding, grants, donations and also demonstrate accountability to existing supporters.

Through COACH we can build resilience and help people to achieve life goals.  COACH also assists families in need to make significant contact with future support structures and supportive relationships.  As part of the coach network, data received through the services offered through Mosaic Life Care will also be assessed by Monash University to measure the impact COACH has in our region and nationally.

Mosaic Life Care plans to use the following metrics to measure the effectiveness of its social impact:

• Quantitative
  • Participants graduating from the COACH program
  • Number of individuals assisted to achieve a significant life goal (nationally COACH has an 86% success rate with graduates of the program)
  • Cost effectiveness of the services and programs offered
• Qualitative
  • Changes in Quality of Life
  • Increase in resilience of participants
  • Quality of service
  • Participant and Volunteer satisfaction